Frequently asked questions

We frequently get asked a lot of identical questions, so to help you with any potential uncertainties, or queries you may have before joining us, here are some of the the most common domain name and web hosting questions and answers.

If you have any questions not answered here, then do check our technical knowledgebase for detailed knowledgebase level information and how-to guides.

Costs and prices.

Domain names.

Am I entering a contract?
No, as you pay for the registration upon commencement of a domain names usage, but are under no obligation to renew it in future. The domain name will be for your use, for the time period you have registered it for.
Can I get a refund on a domain name?
No. Unfortunately all domain name purchase’s are non-refundable.
Can I manage my own custom DNS records?
Yes, absolutely. If you have a hosting plan with us, you can do this directly through your cpanel control panel, alternatively, you can set your name servers back to registrar level and manage all your DNS records at registrar level yourself, all through your client area on our website.
How long can my domain name be?
Your domain name must be between 3 and 63 characters long only. You can use letters, numbers and hyphens.
Is there a maximum registration period?
Yes, its now 10 years for any new domain name and up to 9 years renewal on existing domains with less than 12 months remaining on them.
What characters am I allowed to use in my domain name?
When selecting a domain name, you are only allowed to use numbers, letters and the hyphen “-”. No other characters may be used at all.

Shared web hosting.

Am I entering a contract?
No, you are free to cancel your shared web hosting renewal at any time prior to its renewal. We would however like to know in advance, as far as possible, as maybe there is something we could help you with, such as features or software that you might need, and didn’t realise we could install in a few minutes for you.
Apache directory setting AllowOverride All?
Do your servers allow Apache directory setting AllowOverride All?
Yes, this is set to “All” on our shared servers.
Zencart 1.5 and server config?
This version of zencart is absolutely fine, and our servers meet ALL of its requirements listed on their website for all versions of Zen Cart.

Reseller web hosting.

Am I entering a contract?
No, you are free to cancel your reseller web hosting at any time prior to its renewal. We would however obviously like to know in advance, as far as possible, as maybe there is something we could help with, such as features or software that you might need, and didn’t realise we could install in a few minutes for you.
Can I use custom name servers
Ideally, you would stick to using our clustered DNS name servers as this provides redundancy should your reseller server need replacing urgently, allowing us to bring a new server online immediately, or if we need to move your reseller plan to a different server, our DNS can manage everything allowing no downtime and instant switchovers. You can use your own custom name servers if you really want to, however you will need to set these up yourself and manage them yourself.
Can I access advanced DNS in my cPanels
Yes, absolutely, do long as you enable it in the features list when creating your hosting plans, it will be available with each of your cPanels.

UK Cloud hosting.

UK Dedicated server hosting.

Am I entering a contract?
No. You are free to cancel your dedicated server at any time, so long as you provide us with 1 clear calendar months notice.
How quickly can my server be ready?
From the time you agree our quote and make your first payment, typically 24hrs until your WHM/cPanel login details are handed over.
Do managed servers have root access?
No. As part of our fully managed service, we take care of absolutely everything for you at server level, so we will not provide you with root access, but you will have your own Web Host Manager interface where you can setup all your web hosting plans and individual website cPanels.