Knowledgebase

To access your accounts, domain names, billing, invoices, upgrades and addon products and all customer services, you will need to login to your client area, here within our customer services section of our website which can be found by clicking on "Customer Services" from the main menu of our website.

You can raise support tickets, view and edit domain names, change DNS settings, manage your billing and payment details, get help from our knowledgebase or tutorial videos and even earn some money by activating your affiliate account.

To login, you will need to use your customer services email address and password that has been emailed to you when you placed your order, and can also be found in your web hosting welcome email.

I don't know my password!

If you can not remember your password or can not find it, click on the "Request password reminder" link and enter the email address you placed your order with and our system will generate a new password for you and email it to you straight away.

How do my staff access to the client area?

If you have any staff, partners/colleages who also need access to the client area, you will need to create a sub-account for them, and then ensure you activate it. You can do this by logging into your client area and go to "My details > Add new contact" (Dont forget to tick the "Tick to configure as a sub-account with client area access" box)