Knowledgebase
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Articles
Accessing your accounts and billingTo access your accounts, domain names, billing, invoices, upgrades and addon products and all...
Views: 1130
Adding authorised account contactsAs the account holder, you may find that you have other people who need access and help with your...
Views: 942
Adding pre-pay credit to your accountDue to the number of customers who are often on holiday or may have a broken computer around...
Views: 505
Affiliates and commissionBecoming an affiliate with us is extremely simple. From within your client area here, you will...
Views: 557
Change primary hosting domain nameSo, you want to change the primary domain name that your account is hosted with so that you can...
Views: 589
Changing your credit/debit cardChanging your credit/debit card details. If you wish to change or update your credit/debit...
Views: 561
Debit card renewals not workingFrom February 2008, our payment gateway (ProtX) have now disabled the use of all Maestro and Solo...
Views: 503
How do I cancel my accountIf you wish to cancel any of your services with us, its very straight forward. Simply raise a...
Views: 551
How long to set up a new account?Once your order has been received, your account will be screened for fraud. We do not delay...
Views: 540
How to pay your invoicesWhen you signup online you can pay using one of 5 methods. We currently accept: Credit card...
Views: 490
How to upgrade / downgrade your hosting packageIf you want to order an upgrade or downgrade your web hosting account, you can do so very...
Views: 634
How will I be billed for renewals?When you sign-up for a web hosting account on our website you will be sent a welcome email...
Views: 589
Lost all my passwordsThis article will help you if you have lost all of your login passwords or login details and...
Views: 444
Payment by cheque or cashYes, we do accept payment by cash if delivered in person, or a cheque which should be posted to...
Views: 496
Payment methods we acceptWe accept payments for most services by: Visa MasterCard American Express PayPal invoice...
Views: 479
Payment with a Credit/Debit cardYou can pay any of your invoices online, from your client area, right here within the customer...
Views: 497
Transfer payment responsibility to my clientIf you purchased a web hosting account/domain name for a friend/customer of yours and now wish...
Views: 593
Updating your account informationIn order to update your billing and domain name account information you will need to login to...
Views: 487
VAT Within the EUIf your a business customer within the EU and are wondering why there is VAT on your bill, then...
Views: 361
Verified by Visa or Mastercard securecode payment failedIf you are trying to pay an invoice and reach the "Verified by Visa" or "Mastercard securecode"...
Views: 1306
