WESH UK - Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Accessing your accounts and billing
To access your accounts, domain names, billing, invoices, upgrades and addon products and all...
Views: 608

Adding authorised account contacts
As the account holder, you may find that you have other people who need access and help with...
Views: 587

Adding pre-pay credit to your account
Due to the number of customers who are often on holiday or may have a broken computer around...
Views: 270

Affiliates and commission
Becoming an affiliate with us is extremely simple. From within your client area here, you will...
Views: 285

Change primary hosting domain name
So, you want to change the primary domain name that your account is hosted with so that you can...
Views: 290

Changing your credit/debit card
Changing your credit/debit card details. If you wish to change or update your credit/debit...
Views: 255

Debit card renewals not working
From February 2008, our payment gateway (ProtX) have now disabled the use of all Maestro and Solo...
Views: 255

How do I cancel my account
If you wish to cancel any of your services with us, its very straight forward. Simply raise a...
Views: 132

How long to set up a new account?
Once your order has been received, your account will be screened for fraud. We do not delay...
Views: 259

How to pay your invoices
When you signup online you can pay using one of 5 methods. We currently accept: Credit card...
Views: 233

How to upgrade / downgrade your hosting package
If you want to order an upgrade or downgrade your web hosting account, you can do so very...
Views: 304

How will I be billed for renewals?
When you sign-up for a web hosting account on our website you will be sent a welcome email...
Views: 282

Lost all my passwords
This article will help you if you have lost all of your login passwords or login details and...
Views: 159

Payment by cheque or cash
Yes, we do accept payment by cash if delivered in person, or a cheque which should be posted to...
Views: 245

Payment methods we accept
We accept payments for most services by: Solo Visa Maestro MasterCard American Express...
Views: 251

Payment with a Credit/Debit card
You can pay any of your invoices online, from our billing section of our website....
Views: 253

Transfer payment responsibility to my client
If you purchased a web hosting account/domain name for a friend/customer of yours and now wish...
Views: 297

Updating your account information
In order to update your billing and domain name account information you will need to login to...
Views: 231

VAT Within the EU
If your a business customer within the EU and are wondering why there is VAT on your bill, then...
Views: 63

Verified by Visa or Mastercard securecode payment failed
If you are trying to pay an invoice and reach the "Verified by Visa" or "Mastercard securecode"...
Views: 244

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