Customer Services and Complete account management

This article will help you if you have lost all of your login passwords or login details and URL's as we have designed and laid out our systems to allow you to easily back-track and regain access to all of your details.

Firstly, please let us say that it is critically important that you never ever use a customer services email address that matches the domain name you are hosting with us, otherwise you will never be able to back-track and recover any of your details.

So, in reverse order, heres what you do.

Problem #1: Lost your Customer Services login details

If you have lost your login details to your customer services client area, and cant login to view or pay invoices or raise support tickets, then all you need to do is go to the customer services client area login page and click on Request a password reminder

Enter your email address that you receive our emails on and our system will send you an authorisation to reset password email that contains a link you must click on to authorise the change of password. Once you click on this link, our system will reset your password to a new one and email it to you. Its important that you do wait for the password reminder to come through because every time you use the password reminder, your login password is reset to a different password, so please await the first password reminder, then you should be able to login and access your support tickets, hosting account login details, invoices, domain name settings and more.

Problem #2: Lost your cpanel login details:

If you cannot find your cpanel login details or have forgotten them, then all you need to do is login to your customer services client area and go to "My services" then click on the icon for "View details" beside the hosting account you need your cpanel login details for.

When viewing the hosting account cpanel login details you will also find a button enabling you to login directly into cpanel for convenience.

Alternatively, you can go to "My emails" and find the email we originally sent you titled "Hosting account details" and simply pick up your full account details from that email or print it out for safe keeping.

If you are unable to access your client area to recover and note your cpanel details then please refer to step 1 above.

Problem #3: Lost your email mailbox password(s)

If you find that you have lost your email address mailbox password, dont panic, its very easy to reset it, all you need to do is login to your cpanel control panel, go to "email addresses" and in the list of mailboxes you have setup, you can click on the button "change password" to reset your mailbox password.

If you have problems logging into your cpanel, please see step 2 above.

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