Knowledgebase

As the account holder, you may find that you have other people who need access and help with your account such as web site designers, website developers or even acounting staff who may need to pay your bills if you are absent.

Normally, the easiest thing to do is to simply give each of these people a copy of your client area login details, but this is not a very secure method of doing things and should you find yourself needing to part company with any of these staff, it quickly becomes a security risk to your website and means you have to now change every password you have created.

So, a better way to do things is to only allow access to things that people need to see, which is why we have a something called "Sub-accounts".

To do this, simply login to our customer services "Client area" and click on "My details" and right underneath you will now see an "Add contact" link just below the main menu, alongside "Update my card details", so go ahead and click on "Add contact" and you can now add people who need to have access to your account, and select the tick boxes to specify what they need to have access to.

We can not stress enough how important this is because many times in the past we have had a customers ex-employee trying to gain access to their employers account and have asked us for login details, only for us to telephone the account holder and be told they were fired, so combined with our own diligence, and your specific instructions by adding authorised contacts, we can all work together to ensure your staff receive the swift support they may need without delay, and your account remains secure at all times.