WESH UK - Financial Terms and Conditions
Charges and compensation
All fees to WESH UK are payable monthly, annually or on a "per job" basis in the case of non hosting services.
If there is any compensation due to you, this will be added to your account as a credit. This includes mistakes made by customers that accidentally sign up for hosting twice
We shall not pay for your mistakes or lack of attention to important information.
Unpaid Fees
In order for WESH UK to remain in business, payments must be made promptly.
If any client balance remains delinquent 14 days after its due date, WESH UK will charge an additional 20% of the full balance to cover admin costs and time spent chasing the customer. A further 10% interest fee will be added for every month of delinquency unless otherwise agreed in writing.
All charges payable by you for the services shall be in accordance with the scale of charges and rates published from time to time by us on our web site or on the order form (where stated) and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time.
All payments must be in UK Pounds Sterling.
If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.
Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend or remove the provision of services to you.
WESH UK reserves the right to take legal action regarding outstanding payments.
WESH UK reserves the right to interrupt a customers services until final payment is made or any outstanding balance is cleared preventing their usage or copying elsewhere.
We will NOT accept reasons such as "I don't DO email", why didn't you call me to tell me?" "I didn't know I had to pay an invoice" or other such similar excuses.
If collection proves necessary, the client agrees to pay all fees incurred by that process.
Please pay on time
Payment of Web Design fees.
Upon assigning WESH UK to carry out any work for a NEW web site, we require a deposit of 50% of the total amount quoted. Upon completion any remaining balance shall be paid promptly within 14 days or will be subject to a 20% late fee of the full invoice value..
PLEASE NOTE: If the client does not provide enough information to complete the project within the first 3 calendar months then the client agrees to pay any remaining balance immediately unless the project time specified is agreed at more than 3 calendar months for completion subject to prior arrangement.
If the clients project value is less than £200 then the entire amount will be payable in full in advance.
For work carried out on any CURRENT web site such as updates or design modifications, we shall only commence work on a clients web site once a VALID credit card has been placed on file by the client that has an expiry date AFTER the estimated completion date of the web site.
Once your work has been completed, we shall raise your invoice for the estimated amount immediately with a due date of not more than 14 days from completion.
Payment of Search Engine Optimisation fees.
Search Engine Optimisation fees are payable either monthly or annually.
To pay for our SEO services, we will require that you complete our web site marketing agreement with payment schedule and place a VALID UK credit card on file in your billing area.
Search Engine Optimisation work will only commence upon receipt of cleared funds.
Refunds
In the instance that a customer has paid an invoice for a service (such as a web hosting renewal) then requests for that service to be terminated and the debited money to be refunded, we will refund the balance, minus the cost of 1 months service.
If you want to cancel a renewable service, please tell us BEFORE we bill you for it so we can prevent your card from being debited.
If you are requesting a refund for Web Hosting within 30 days of joining WESH UK then a no quibble refund will be issued if you are not satisfied with our service as long as its within 30 days. We issue all refunds via the same method they were paid to us and only once your original funds have cleared can we give them back to you.
Our 30 day money back guarantee is applicable ONLY to annual accounts and is only for the first 30 days of that accounts existence (not renewals). Our 30 day money back guarantee can not include domain name registration fees, secure server certificate purchases and the purchase of our extra services's.
Customer refund requests are strictly to be requested via our helpdesk only.
All orders for Web Hosting accounts from any country not listed in our order form will be refused a refund. If your country is not listed then please contact us first with your full contact details and a valid email address with telephone number.
If you do not wish to renew your web hosting account or domain names, you MUST notify us no later than 8 days before the end of the month prior if you wish to cancel your services. All accounts due for renewal shall be invoiced 7 days in advance of the 1st of the due month.
If you fail to notify us of cancellation and your invoice(s) are then generated on the 7th day in advance of the renewal month then these invoices shall be deemed valid, outstanding and due for payment.
If you wish to halt any one-off work such as web site development services, you must let us know immediately via our helpdesk within 14 days of work commencing. Work completed shall be billed at the hourly rate of £30, and deducted from the initial deposit, the balance of which shall be returned to the client.
If, at the time of the request for refund, work has been completed beyond the amount covered by the initial deposit, the client shall be liable to pay for all work completed at the hourly rate stated above. No portion of this initial payment will be refunded unless written application via our helpdesk is made within 14 days of work commencing.
Should any special software be required for the development of the clients web site the client will be notified in advance for authorisation but fee's for special software to complete the clients web site are non-refundable.
How we apply discounts and deal with discounted rates
We often get asked "can I get a discount because I know other people who also want a web site"
As a rule of thumb, we generally do not give discounts as our rates are competitive to begin with. Our clients are happy with our work and more importantly they are happy with our charges.
We will always work with our clients to arrange a fair quotation that our clients can afford, and should our clients bring us more business then they can be certain that our rates will stay competitive year in year out.
In order to keep our prices competitive all we ask is that we can place a small link on the bottom of our clients pages indicating our involvement in your web site. If you require a web site without any of our links on it then this will increase your bill to cover our own advertising costs elsewhere.
Any estimates and quotations we provide are all based on having our link on your pages but should you wish to have this removed then you will need to add back the 30% discount this provides.
