Contact Terms
Methods and timescale’s of contacting us.
At WESH UK, we guarantee to be available via our help-desk and telephone 7 days a week, all year round from 8am to midnight.
Web Hosting Support request’s are guaranteed never more than 12 hours without a reply! If for any reason a customer needs to contact us urgently then they can call us 24/7/365
Our primary method of contact is our customer services help-desk, for ALL web hosting, web development and general enquiries, but we also guarantee a same day reply to clients emails (Normally minutes).
If for any reason we will not be contactable via email for any period greater than 24 hours we will notify our clients in advance by a minimum of 7 days, although if this should ever happen, we guarantee to provide an alternative method of contact during such a rare occasion. This is however, only foreseeable should a major natural disaster happen, due to our deliberate diverse spread of office base’s across South London.
We are contactable by telephone during the hours specified on our Contact us page 7 days a week, all year round, however if we are going to be un-reachable for any period greater than 24 hours our clients will be notified in advance and supplied with an alternative method of contacting us.
The above may occur if for example:
We were to move our office to a new location and any delays occur by our chosen service provider(s) in connecting required lines etc although we all have mobiles so this is very unlikely.
Social Media.
Please be aware that Twitter/Facebook/Social media sites are NOT the place to request support or air any grievance due to the one-sided view of what people actually see has happened, and as such, we make NO claim whatsoever to reply to anything, on any social media website, at any time,for anything.
We use them simply as a notification and PR tool and nothing more. If you need to ask us anything or have a comment for us, then please communicate with us directly, rather than “indirectly”. In much the same way that wouldnt leave a note for a friend, about something important, in a place you knew they went to sometimes, so please dont do it to us.
How we deal with complaints.
At WESH UK we would take complaints VERY VERY seriously! (If we ever had any)
Should any customer have reason to complain or not feel satisfied then the first thing to do is to let us know about it and tell us why you wish to complain or feel un-satisfied and give the chance to make things right for you.
All we ask is that once you have informed us about your complaint, that you give us a chance to make things right again, after all, we are only human and mistakes can rarely happen even to the best of us.
If we still cannot put things right for you and you are still unhappy or wish to take matters further then please do contact the boss directly and let him know ASAP before things get out of hand. To contact the boss directly you can use the contact details at the bottom of your welcome email, or just pickup the telephone and ask us.
If we still cannot resolve your issue or satisfy your needs then you are free to choose an alternative company to switch your web site services to and we will assist in every way possible.
